ping problems

[FAP1]

Hi,
we are Battlefield 2 clan renting a ranked BF2 server here (IP: 84.244.162.128, Gameserver ID: 2511) and in past few weeks we noticed frequent increase in ping from average 50 up to 100 and more (which is almost unplayable), at many of our visitors and clan members, mainly in evening hours. After lot of head scratching, i think we have pinpointed source of our ping problems, here are some trace route results:

Tracing route to 84.244.162.128 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 13 ms 19 ms 13 ms 172.29.1.186
4 46 ms 51 ms 45 ms 172.29.16.70
5 58 ms 57 ms 18 ms 212.184.27.29
6 43 ms 39 ms 40 ms ams-e4.AMS.NL.net.DTAG.DE [62.154.15.2]
7 92 ms 90 ms 94 ms ams-ix.belbone.net [195.69.144.87]
8 103 ms 103 ms 109 ms wedare-gw.belbone.be [84.244.185.1]
9 * 148 ms 106 ms ae0.cr1.rtd.we-dare.net [217.148.164.10]
10 92 ms 92 ms 93 ms 84.244.162.128

Trace complete.

Tracing route to 84.244.162.128 over a maximum of 30 hops

1 35 ms 8 ms 20 ms 10.100.192.1
2 30 ms 11 ms 64 ms 89.216.6.38
3 34 ms 23 ms 32 ms bg-he-m-1-gi9-2.sbb.co.yu [89.216.6.42]
4 11 ms 15 ms 11 ms bg-he-r-1-gi3-1-1.sbb.co.yu [89.216.5.65]
5 21 ms 28 ms 7 ms 195.178.33.109
6 23 ms 23 ms 7 ms 212.200.17.8
7 23 ms 20 ms 15 ms 212.200.232.89
8 26 ms 15 ms 20 ms 212.200.227.226
9 53 ms 25 ms 27 ms 193.159.225.185
10 54 ms 64 ms 45 ms ams-e4.AMS.NL.net.DTAG.DE [62.154.15.2]
11 143 ms 96 ms 101 ms ams-ix.belbone.net [195.69.144.87]
12 95 ms 115 ms 95 ms wedare-gw.belbone.be [84.244.185.1]
13 95 ms 168 ms 131 ms ae0.cr1.rtd.we-dare.net [217.148.164.10]
14 117 ms 95 ms 96 ms 84.244.162.128

Trace complete.

Tracing route to 84.244.162.128 over a maximum of 30 hops

1 18 ms 17 ms 17 ms 212.200.238.20
2 18 ms 16 ms 17 ms 194.106.184.1
3 16 ms 17 ms 16 ms 194.106.186.81
4 34 ms 18 ms 16 ms 212.200.236.185
5 20 ms 19 ms 30 ms 212.200.17.28
6 18 ms 20 ms 18 ms 212.200.232.105
7 18 ms 32 ms 17 ms 212.200.227.234
8 31 ms 30 ms 32 ms 193.159.225.185
9 57 ms 57 ms 56 ms ams-e4.AMS.NL.net.DTAG.DE [62.154.15.2]
10 105 ms 107 ms 119 ms ams-ix.belbone.net [195.69.144.87]
11 104 ms 105 ms 110 ms wedare-gw.belbone.be [84.244.185.1]
12 106 ms 107 ms 104 ms ae0.cr1.rtd.we-dare.net [217.148.164.10]
13 108 ms 106 ms 106 ms 84.244.162.128


As you can see, ams-ix.belbone.net node is showing significant delay in packet transfers - from avg 50 ms to almost 100 ms (100% increase!). This delay is mainly showing itself in evening hours, when, obviously network traffic increase.
Note that this trace routes are from 3 different ISP's from 2 different countries. I am aware that, probably, you do not have any direct control on ams-ix.belbone.net, but perhaps you could have a talk on this matter with dare.net as bussiness 2 bussiness.
Furthermore, node before ams-ix.belbone.net belongs to Deutsche Telekom, so this situation could affect much larger number of players throughout the whole western, central and eastern europe, on the large number of your gaming servers.

Again, i am aware that this is not directly 'part of' i3d, but i would be very grateful if you could try to do something about this situation, and bring our gaming experience on i3d's servers back to excellent levels, where it was before.
Read more on: : i3D.net Game Forums /i3d-net-gamehosting-usa-english/16190-ping-problems.html

If you need any further data, please do not hesitate to ask.

[Rick - i3d]

Hello,

Do you have the time you made this trace and the ip's from where they where made?

[FAP1]

yes, here they are:

Read more on: : i3D.net Game Forums http://forum.i3d.net/showthread.php?t=16190
No 1:
83.131.36.115
September 09, 2007 Approx 21:30

No 2:
87.116.153.145
September 09, 2007, Approx 22:00

No 3:
91.148.100.167
September 09, 2007, Approx 22:00

times are +- 15 minutes

[arn354]

same here, sent last weeks aswell. But here again 10minutes ago.

My normal ping to our server is 25-30ms - actually it is 80-85ms in best condition - sometimes even worse.

[cpt_dflash]

thats exactly the same problem i have posted in the german subforum here.

I3d asked me to send a traceroute + home IP. after that, they sent me to my provider. my provider told me, they can`t do anything for me because the ping increases at belbone.net, which is not in their hands.
Read more on: : i3D.net Game Forums http://forum.i3d.net/showthread.php?t=16190

my ping was about 15-20ms, now at 60-90ms!

[arn354]

At least i3d can do something about those little mountains on the last station before the gameserver...

And they could use some b2b-contacts with belbone.net ...

It was ok the past 2 years for me and out of heaven i have to accept it?
Read more on: : i3D.net Game Forums http://forum.i3d.net/showthread.php?t=16190

It's for different providers, different locations and always belbone.net and the last station before the gameserver. The ping increase is greater on the last station before gameserver in all traces i gathered...

[arn354]

From FAP:

9 * 148 ms 106 ms ae0.cr1.rtd.we-dare.net [217.148.164.10]

13 95 ms 168 ms 131 ms ae0.cr1.rtd.we-dare.net [217.148.164.10]

aswell on ae0.cr1.rtd.we-dare.net pinghops from no response to 50-70ms difference

[Rick - i3d]

We contacted We-Dare.
I hope we can inform you with more information soon!

[*LN*dumdum]

Same at our server starting from last 2 weeks I think.

I tried to shut down battlerecorder and autoSS tought maybe will be better but as I can see from this post its not about that.
Read more on: : i3D.net Game Forums http://forum.i3d.net/showthread.php?t=16190

Anyway good to know will wait for Rick to fix this for us

[i3d]

The problem is a full DTAG ams-ix connection, which couples DTAG with belbone with we-dare. The problem is known with all parties and a solution won't take long.

[arn354]

Wooot - good to hear! Thx

[FAP1]

Thank you very much for all your efforts and help!

[cpt_dflash]

Originally Posted by i3d

The problem is a full DTAG ams-ix connection, which couples DTAG with belbone with we-dare. The problem is known with all parties and a solution won't take long.

many thanks but I wonder why rick/i3d told me

[I]"Well this is totally out of our control.
We can't help this, because it is not in our hands."[/I]

and a forumthread brought more effort than emails ?!

[*LN*dumdum]

Originally Posted by cpt_dflash

many thanks but I wonder why rick/i3d told me

"Well this is totally out of our control.
We can't help this, because it is not in our hands."

and a forumthread brought more effort than emails ?!

I guess cause you did not give them details like FAP1 and Arn54 in those post's above.

Who cares now its important that is going to be fixed soon.

Thx

[cpt_dflash]

Originally Posted by *LN*dumdum

I guess cause you did not give them details like FAP1 and Arn54 in those post's above.

you guess wrong.

[Maarten123]

He was right by telling that its not in our hands! Like i3d said this is something to be fixed in cooperation with more parties

[maor-s]

the problems here in i3D are fixed very fast.. good servers..